Downloads & Support

Downloads & Support

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To download Join-In, please start with Step 1 below and then follow the instructions based on the versions of Join-In you want to try. 

After the installation, you can start your 30-day free trial. Registration is not required for the trial.

Downloading Join-In

Step 1:

Click the link below to download and install Join-In. If you already have Join-In installed on your device, make sure to close all Join-In windows before starting the installation. This step is required for all Join-In products.

After completing the installation, follow the instructions for the Join-In version you want to use –

If you are using Join-In Pro

After completing Step 1 above:

  • Initial Setup: Double-click the Join-In Pro shortcut on your desktop. Follow the instructions on the screen. 
  • If you completed the trial, make sure that you have your login email and password or your license key available.
  • After the initial setup, follow the below instructions, based on your access method:
    • Eye Gaze users:
      • You can control Join-In Pro directly from your camera control program, if it allows mouse emulation with no clicks.
      • If you are a Grid 3 user, you can use the grid set “Start Join-In Pro” to control Join-In Pro. Download the grid set from “Online Grids” or by clicking here.
      • If you are a Communicator 5 user, you can use the page set “Join-In Pro” to control Join-In Pro. Click here to download the page set.
    • Touch, Pointer, or Mouse users:
      • Click the Join-In Pro shortcut to control the program directly. When using a pointer, it is recommended to use it in a mode with no clicks.
      • If you are a Grid 3 user, you can use the grid set “Start Join-In Pro” to control Join-In Pro. Download the grid set from “Online Grids” or by clicking here.
      • If you are a Communicator 5 user, you can use the page set “Start Join-In Pro” to control Join-In Pro. Click here to download the page set.
    • Switch users:
      • Define the way you use your switches in the initial setup process, and start using Join-In Pro.

If you are using Join-In for Grid 3

After completing Step 1 above:

  • Close Grid 3.
  • Click the link below to install or upgrade the grid sets of Join-In for Grid 3. During the installation of the grid sets, you will be asked to select your language, your access method (eye-gaze, pointer, touch or switches) and the version of the grid sets you want to install – Full or Lite. Select the Lite version if you need larger cells.  
  • You can install multiple versions of the grid sets by clicking the link again and selecting a different version (for example if you want both the Full and the Lite versions).
Activating your license, subscription, or free trial:
    • Your 30-day free trial will start automatically. After the trial is over, you will need to login with your subscription details, or to enter a license key.
    • If you have a license code – search for and open the Join-In license manager on your device, enter the license code and activate it.
    • If you have a paid subscription, use the grid set Join-In Login, enter the email you’ve subscribed with, and the password you’ve received. After that, you can exit the login grid set and start using Join-In. Click here for a short video tutorial about the login process and logging into all Join-In apps click here.

If you are using Join-In for Communicator 5

After completing Step 1 above:

  • Click the link below to install or upgrade the page sets of Join-In for Communicator 5 (also known as “Communicator 5 Accessible Apps”).
  • If this is the first time you are using Join-In on your device, open Communicator 5 and go to Edit home page, Add page sets, Text communication, Add-on products and add the page sets you would like to use. Note – for many of the apps you will find a regular version (e.g. “Accessible Facebook”) and a “Lite” version with similar functionality and larger buttons (e.g. – “Accessible Facebook Lite”).
  • If you have already used Join-In on your device, the new installation will automatically upgrade your page sets. To start using new apps that were added to Join-In, open Communicator 5 ==> go to Edit home page ==> Add page sets ==> Text communication ==> Add-on products and add the new page sets you would like to use.

Activating your license, subscription, or free trial:

  • Your 30-day free trial will start automatically. After the trial is over, you will need to login with your subscription details, or to enter a license key.
  • If you have a license code – search for and open the Join-In license manager on your device, enter the license code and activate it.
  • If you have a paid subscription, open any Join-In app. If your trial is over, this will take you automatically to the Join-In Login page. Enter the email you’ve subscribed with, and the password you’ve created. After doing that you can exit the login page set and start using Join-In. For a short video tutorial about the login process, and about logging in to all Join-In apps,  click here.

For any other questions

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